BrainBuilder™ has a policy of no refunds once a book is purchased.
We will however exchange your purchase for an item of the same or lesser value.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product at your own cost to:
BrainBuilder™ – Dr Fong Singapore Maths
c/- 62 – 80 Rowe Street Eastwood NSW 2122
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.